POS Staff

Customer Interaction:

• Greet and assist customers in a friendly and professional manner.


• Address customer inquiries and provide information about products, services, or store policies.


• Offer product recommendations or upsell based on customer needs or inquiries.


• Handle customer complaints or issues, escalating them to management when necessary for resolution.

Transaction Management:

• Accurately process payments, including cash, credit/debit cards, and digital payments, ensuring correct amounts and change.


• Operate point-of-service systems (POS) to process sales, returns, exchanges, and refunds in a timely and accurate manner.


• Maintain a balanced cash drawer and report discrepancies immediately to the supervisor.

Product and Service Knowledge:

• Stay informed about product offerings, promotions, and services to better assist customers.


• Communicate any current sales, discounts, or special promotions to customers.

Maintaining Service Area:

• Keep the service area neat, organized, and fully stocked with necessary materials (e.g., bags, receipts, promotional materials).


• Ensure that the checkout or service counter is clean, presentable, and organized.

Inventory and Stock Assistance:

• Assist with inventory management tasks, such as restocking shelves or assisting with stock counts when necessary.


• Ensure products or services are properly displayed and available for customer purchases.

Compliance with Policies:

• Follow company policies and procedures for handling transactions, returns, and exchanges.


• Maintain a high standard of customer service and professionalism at all times.


• Follow health, safety, and security guidelines to ensure a safe and welcoming environment.

Team Collaboration:

• Work with other team members to ensure smooth operation and customer flow, especially during peak times.


• Assist with any additional tasks as directed by supervisors or management.